Frequently asked questions

If you have anything else you want to ask, reach out to us.

A native Mac app for asking questions about your documents. Every answer cites the page it came from.

v2 is the new version, now in beta: more file types, a library with tags, cited pages and built-in local models. Classic is the original PDF chat. Both are in the same app, and you can switch any time.

v2 opens PDF, Word, Excel, PowerPoint, EPUB, Markdown, RTF, HTML and text files, and scanned PDFs through OCR. Classic opens PDFs.

No. Your documents stay on your Mac. With a cloud AI provider, the text needed for an answer goes to that provider. In Local mode, nothing leaves your Mac. We never train AI on your documents.

No. v2 has built-in local models. You can also use your own key for OpenAI, Anthropic, Google, OpenRouter and others, or Ollama and LM Studio. Setup guides.

Basic for 1 Mac, Plus for 2 Macs, both with one year of updates. Lifetime covers 4 Macs and every update. It’s the first lifetime license we’ve ever offered. See pricing.

You keep the app forever, plus every update from your first year. Renewing is optional. License policy.

50% of what you paid, for another year of updates. Your date and price are in the License Manager.

Yes. Your license activates v2 during the beta, and Classic keeps working.

Unlink the old Mac in Settings › License, then enter your key on the new one. Old Mac gone? See this guide.

Yes. Try every v2 feature for 14 days, with no account.

This applies to licenses bought on pdfpals.com. If you’re on an App Store subscription, click here.

Yes. If for any reason you’re not satisfied with your purchase, you can request a refund within 14 days of purchase.

However, I do love to hear your feedback. Please send a refund request to [email protected] and I’ll process it as soon as I can. Refund policy.

Students and educators get 50% off. Email [email protected] from your school address. It doesn’t combine with other offers. For a team, email us with how many Macs you need.

PDF Pals is on both, with their own terms.

v2 needs macOS 14 or later, Classic macOS 13 or later. Apple silicon and Intel Macs both work; local models are slow on Intel.

No, PDF Pals is Mac only.

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